Privacy Policy

The coaching services of "Viet Linh Le" and this website (www.vietlinhle.com) are operated and owned by Viet Linh Le (“I”, “me” and “my”).

By agreeing to start coaching services with me and/or using this website and/or becoming a ‘Subscriber’ to my mailing list (see below), you consent to the collection, use, storage, and transfer of your personal information under the terms of this Policy.

OVERVIEW

I take user privacy very seriously and take all reasonable efforts to protect it. I have created this Privacy Policy in order to share with you my information collection and used practices. 

I will never knowingly sell or assign your personal information without your knowledge and/or approval.

I will never disclose any of your personal information to any third party except in accordance with the terms of this Policy. 

Please read this Policy carefully before sharing any personally identifiable information described below.

This Policy is subject to change at any time and any changes will be posted on this page.

This Policy should be read in conjunction with my Terms & Conditions.

STATUTORY COMPLIANCE

As per the data protection laws (such as the Federal Data Protection Act and the GDPR) I, Viet Linh Le, am the Data Controller for my coaching services and for this website. You can contact me via the email address at the end of this Policy.

I confirm that I understand the obligations on me, as Data Controller, in respect of your personal information and will take all reasonable steps to securely store it and use it only in lawful ways and for lawful purposes.

COLLECTION OF PERSONAL INFORMATION

When you contact me to

  • express interest in undertaking coaching services with me or

  • visit this website or become a Subscriber (see below) or

  • visit my account on the apps Instagram or LinkedIn or

  • book one of my events offered on the website of Eventbrite or

  • participate in my coaching video conferencing calls,

you may be asked to, or will of your own volition, provide information to me from which you can be identified, including your name, contact details, any text you may upload, other technical data, such as the IP address of the device you use, and, of course, all personal information you disclose to me during the coaching sessions and associated email exchanges, questionnaires, and other information exchange relating to the coaching process.

You do not have to disclose any personal information to me but any such withholding may make it impracticable for me to provide you with coaching services. Please discuss this with me if it is a concern for you. 

USE OF PERSONAL INFORMATION

I may use or disclose your personal information in order to:

·   Send you e-mail communications

·   Provide you with coaching services

·   Invoice you, collect payments, and maintain my financial records (which may include the use of third party payment merchants and associated web-based payment facilities, bookkeepers, and accountants)

·   Maintain my records of my coaching practice

·   Take part in professional supervision

·   In the establishment or exercise of legal rights or defences against legal claims, to comply with applicable laws or regulations, to comply with a valid legal process, such as a search warrant, subpoena or court order or to investigate suspected fraud or a violation of my Terms and Conditions.

LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

The legal basis for processing personal data in relation to site security is my legitimate interests, and the legitimate interests of my users, in ensuring the security and integrity of this website.

The legal basis for processing data collected with cookies on this website is your consent.

The legal basis for processing all other personal data is that it’s necessary:

·   for the performance of our contract

·   or to take steps at your request prior to entering into a contract.

DISCLOSURE OF PERSONAL INFORMATION

For coaching clients, I will never disclose any personal information about you that forms part of our coaching (including the contents of coaching sessions and other information exchanged between us in connection with the coaching relationship) except:

·   with your informed consent; or

·   in accordance with my terms of business; or

·   in line with the Global Code of Ethics (which includes receiving professional supervision) that I practice under; or

·   in the establishment or exercise of legal rights or defences against legal claims, to comply with applicable laws or regulations, to comply with a valid legal process, such as a search warrant, subpoena, or court order, or to investigate suspected fraud or a violation of my Terms and Conditions.

The information you provide to me may be accessed by or given to third parties who work with me, work for me, act for the purposes set out in this Policy or for other purposes approved by you. Those parties may process information, fulfill and deliver orders, process credit card payments and provide support services to me and/or to you on my behalf. I may also pass aggregate information on the usage of this website to third parties but this will not include information that can be used to identify you.

For users of this website, I may disclose your identity and contact details to (1) any third party who claims to me that any material posted or uploaded by you to my site constitutes a violation of their intellectual property rights or their rights of privacy, and (2) to other bodies, authorities, companies, and organisations for the purposes of fraud protection, credit risk reduction, crime reduction, and law enforcement.

If I enter into any joint venture with, or my business is sold to or merged with another business or entity, your information may be disclosed to that other business or entity. 

TRANSFERRING YOUR PERSONAL INFORMATION OUTSIDE THE EU

I will not intentionally transfer your personal information outside the EU / Germany without ensuring appropriate safeguards are in place. For example, I may put in place standard contractual clauses, or, if that is not appropriate, I may seek your explicit consent.

Currently, I do not knowingly transfer your personal information outside the EU / Germany.

However, I have no control over the routes emails take, and even emails exchanged between two people in the EU / Germany could appear on equipment in countries outside the EU / Germany, where they may not be protected by strong privacy or data protection laws.

You will probably not consider this an issue, but if you have any concerns please raise them with me and we can make alternative arrangements.

DELETION OF PERSONAL INFORMATION

I will keep your personal information for a maximum of 10 years, after which time I will securely delete it. 

AUTOMATED DECISION-MAKING

I provide a very personal service in my coaching practice and do not make any decisions which could have a legal effect, or other significant effect on you, based solely on automated processing of your personal data.

MAILING LISTS AND SUBSCRIBERS

I maintain a mailing list of those who have subscribed via the “Contact” facility on this website (“Subscribers”) or have subscribed to my emails via the “Sign me up” facility on this website or have registered to my events via the “Book your place” facility on this website. By agreeing to contact me, subscribe to my emails, and/or register to my events, you agree to be on my mailing list to receive future communication and emails as described below.

I will periodically send out a Newsletter via email (hereinafter "Newsletter") to Subscribers (unless they have subsequently opted-out). In these Newsletters, I may inform you about new features on this website or Product and Services that I and/or my associates provide and about upcoming events or special promotions.

I may, from time to time, send or post surveys or requests for your feedback in order to help me make this website and services better. Any responses I receive from you will be used only to evaluate this website and services and no personally identifiable information from respondents will be shared with those who do not work for me except that information provided in the Feedback/Comments areas.

If you are chosen for a promotion or as a winner in a contest, I will not disclose any details until I request your permission to use your name, image, and other information about you, for sharing purposes.

You may choose to unsubscribe from Subscriber status at any time by sending an email to me via the email address at the end of this Policy.

DO I USE COOKIES?

Cookies are small text files that a website can write to your computer. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The use of functional and required Cookies is allowed without your consent. For the use of analytics and performance Cookies however, your explicit consent is required, however, I currently do not use these cookies.

I do not use Cookies to store information, such as credit card numbers, telephone numbers, or other personal information you may provide.

USE OF SOCIAL MEDIA

I maintain publicly accessible profiles on various social networks.

When you visit my profiles, your personal data will be processed not only by me, but will also be collected, used and stored by the operators of the respective social network. This also happens if you yourself do not have a profile in the respective social network. The individual data processing procedures and their scope differ depending on the operator of the respective social network and they are not necessarily comprehensible for me.

For details about the collection and storage of your personal data as well as the type, scope, and purpose of their use by the operator of the respective social network, please refer to the data protection declarations of the respective operator:

USE OF EVENTBRITE

I use the website Eventbrite to sell tickets to events hosted by me. Eventbrite processes your data such as name, date of birth, address, and e-mail. They also collect payment information, such as account number, credit card number, and invoice amount.

You can object to the collection of data at any time. However, this does not apply to the data that I, as the organiser, and Eventbrite absolutely need for the sale of the tickets and, thus, for the conclusion of the contract.

The privacy policy for Eventbrite, which is operated by Eventbrite Operations (IE) Limited, 97 South Mall Cork, T12 XV54, Irland, can be viewed at https://www.eventbrite.de/support/articles/de/Troubleshooting/datenschutzrichtlinien-von-eventbrite?lg=de.

USE OF RED CONNECT

I use the video conference platform red connect to host our coaching meetings on a secure, private, and compliant platform. Red connect processes relevant data only, such as name, e-mail address, or IP address. It can also collect date and time of site visit, the visited site or name of the visited file, the amount of data and information on whether the access was successful. These data will be deleted after 72 hours and will not be passed on to third parties.

You can object to the collection of data at any time. However, this does not apply to the data that I, as the coach, and red connect absolutely need for the conduct of our coaching services and, thus, for the conclusion of the contract.

The privacy policy for red connect, which is operated by RED Medical Systems GmbH, Lutzstraße 2, 80687 Munich, Germany, can be viewed at https://www.redmedical.de/datenschutzhinweise/.

USE OF CALENDLY

I use the online appointment scheduling platform Calendly to schedule our 15min Live Calls. They process relevant data only, such as name, e-mail address, appointment information, and calendar availability. If you choose to connect your account to your account with a third-party service, Calendly may receive or be granted access to information from such third-party service, including Personal Information. Users provide Calendly with certain information, including name, email address, username, and password, when you set up your account.

You can object to the collection of data at any time. However, this does not apply to the data that I, as the coach, and Calendly absolutely need for the conduct of our coaching services and, thus, for the conclusion of the contract.

The privacy policy for Calendly, which is operated by Calendly LLC, 115 E Main St., Ste A1B, Buford, GA 30518, USA can be viewed at https://calendly.com/privacy.

USE OF ZOOM

I would like to inform you below about the processing of personal data in connection with the use of "Zoom", for online meetings, telephone conferences, and webinars via “Zoom”.

  • Purpose of the processing

I use the "Zoom" tool to conduct telephone conferences, online meetings, video conferences and/or webinars (hereinafter: "Online Meetings"). "Zoom" is a service provided by Zoom Video Communications, Inc. based in the USA.

  • Controller

I am responsible for data processing that is directly related to the holding of "online meetings".

Note: If you access the "Zoom" website, the provider of "Zoom" is responsible for data processing. However, it is only necessary to access the website to use "Zoom" in order to download the software for using "Zoom".

You can also use "Zoom" if you enter the relevant meeting ID and any other access data for the meeting directly in the "Zoom" app. If you do not want to or cannot use the "Zoom" app, the basic functions can also be used via a browser version, which you can also find on the "Zoom" website.

  • What data is processed?

Various types of data are processed when you use "Zoom". The scope of the data also depends on the data you provide before or when participating in an "online meeting". The following personal data is processed:

User details: first name, surname, telephone (optional), e-mail address, password (if "single sign-on" is not used), profile picture (optional),

Department (optional)

Meeting metadata: Topic, description (optional), participant IP addresses, device/hardware information

For recordings (optional): MP4 file of all video, audio and presentation recordings, M4A file of all audio recordings, text file of the online meeting chat. When dialing in by phone: Information on the incoming and outgoing phone number, country name, start and end time. If necessary, further connection data, such as the IP address of the device can be saved.

Text, audio and video data: You may have the option of using the chat, question or survey functions in an "online meeting". In this respect, the text entries you make are processed in order to display them in the "online meeting" and, if necessary, to log them. In order to enable the display of video and the playback of audio, the data from the microphone of your end device and from any video camera of the end device will be processed accordingly for the duration of the meeting. You can switch off or mute the camera or microphone yourself at any time using the "Zoom" applications. You can switch off or mute the camera or microphone yourself at any time using the "Zoom" applications.

To take part in an "online meeting" or enter the "meeting room", you must at least enter your name.

  • Scope of the processing

I use Zoom to conduct online meetings.

If I want to record "online meetings", I will inform you transparently in advance and - if necessary - ask for your consent. The fact of the recording will also be displayed to you in the "Zoom" app. If it is necessary for the purpose of logging the results of an online meeting, I will log the chat content. However, this will not usually be the case.

In the case of webinars, I may also process the questions asked by webinar participants for the purposes of recording and following up webinars.

If you are registered with "Zoom" as a user, reports on "online meetings" (meeting metadata, telephone dial-in data, questions and answers in webinars, survey function in webinars) may be stored for up to 12 months at "Zoom".

Automated decision-making within the meaning of Art. 22 GDPR is not used.

  • Legal basis for data processing

Insofar as personal data of my employees are processed, Section 26 BDSG is the legal basis for data processing. If, in connection with the use of "Zoom", personal data is not required for the establishment, implementation or termination of the employment relationship, but is nevertheless an elementary component of the use of "Zoom", Art. 6 para. 1 lit. f) GDPR is the legal basis for data processing. In these cases, our interest lies in the effective conduct of "online meetings".

Otherwise, the legal basis for data processing when conducting "online meetings" is Art. 6 para. 1 lit. b) GDPR, insofar as the meetings are conducted within the framework of contractual relationships.

If there is no contractual relationship, the legal basis is Art. 6 para. 1 lit. f) GDPR. Here too, I am interested in the effective conduct of "online meetings".

  • Recipients / disclosure of data

Personal data that is processed in connection with participation in "online meetings" is not passed on to third parties unless it is intended to be passed on. Please note that content from "online meetings" as well as face-to-face meetings is often used to communicate information with customers, interested parties or third parties and is therefore intended to be passed on.

Other recipients: The provider of "Zoom" necessarily receives knowledge of the above-mentioned data, insofar as this is provided for in my order processing contract with "Zoom".

  • Data processing outside the European Union

"Zoom" is a service provided by a provider from the USA. Personal data is therefore also processed in a third country.

An adequate level of data protection is guaranteed on the one hand by the conclusion of the so-called EU standard contractual clauses.

  • Your rights as a data subject

You have the right to information about the personal data concerning you. You can contact me at any time for information.

In the case of a request for information that is not made in writing, I ask for your understanding that I may require proof from you that you are the person you claim to be.

Furthermore, you have a right to rectification or erasure or to restriction of processing, insofar as you are legally entitled to do so.

Finally, you have the right to object to processing within the scope of the statutory provisions.

You also have the right to data portability within the framework of the data protection regulations.

  • Deletion of data

I generally delete personal data when there is no need for further storage. A requirement may exist in particular if the data is still needed to fulfill contractual services, to check and grant or defend against warranty and guarantee claims. In the case of statutory retention obligations, deletion will only be considered after the respective retention obligation has expired.

  • Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint about my processing of your personal data with a data protection supervisory authority.

  • Changes to this data protection notice

I will revise this data protection notice in the event of changes to data processing or other occasions that make this necessary. The current version can always be found on this website.

DATA SECURITY

I keep your personal data secure and safe using modern and regularly updated firewalls and anti-virus software. I employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction, and damage.

I keep very few details of what is discussed during our coaching sessions. When having professional supervision I do not disclose your full name or any details that could obviously be used to identify you.   

I require that any advertisers and partners I may work with must ensure the security of the data that you provide to them. However, in the event of a breach of their security measures, I am not liable for any losses or damages and in using this website and/or undertaking coaching services with me you agree to this.

Unfortunately, the transmission of information via the Internet is not completely secure. Although I will do my best to protect your personal data, I cannot guarantee the security of your data transmitted to my site. Any transmission to me of your personal data is at your own risk.

ACCESS TO THE INFORMATION I COLLECT ABOUT YOU

You are entitled to see the personal data about you that I hold, to ask me how, why, and where I process and store it, and to ask me to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do any of this, please contact me via the email address at the end of this Policy.

I do not charge for providing you with details of the information I hold about you, but I may charge you where such a request is manifestly unfounded or excessive, in particular, if they are repetitive in character. In such circumstances, I may either charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested or refuse to act on the request.

OPT-OUT

You have the right to ask me to restrict or stop using your personal information for any purposes (including marketing) and to ask me to delete some or all of it (including my records relating to the coaching services). You may also choose to opt-out of being a Subscriber. If you wish to do any of these things, please send me an email via the email address at the end of this Policy.

I am not responsible for removing your personal data from any third party partner or advertiser who has previously been provided your information in accordance with this Policy.

LOCATION

I am based, and practice as a certified coach, in and from Germany.

This website is maintained in Germany. If you are located outside of Germany / EU, by using the website you agree to and authorise the import of your information and its use, as specified in this Policy.

CHANGES TO THIS PRIVACY POLICY

I reserve the right to amend this Policy at any time in the event that this becomes necessary. I will not personally notify you of any amendments to this Policy. You should check this Policy frequently in order to determine whether any changes have been made. By using this website you understand and agree to the terms of this Policy, as it may be amended from time to time.

SPY WARE

I will never use or install spy ware on your computer.

CONTACT

All comments, queries, and requests relating to my use of your information are welcomed and should be addressed to me at hello@vietlinhle.com.

If you have a complaint, please contact me as soon as you can. You can, of course, make a complaint at any time to the local regulatory body. 

This Privacy Policy was last updated, and became effective, on 3 November 2023.